IMPORTANT SEASONAL ANNOUNCEMENTS:
5/14/2021 UPDATE: We are no longer accepting Spring 2021 Tree Orders as our inventory is nearly sold out. We will wrap up shipping all remaining orders next week. We ARE accepting orders for grafting supplies and other hardgoods and we fulfill those orders year round. Please email email@example.com with any questions. Thanks for a great season!
Spring Shipping Update as of 5/10/2021: WE ARE SHIPPING AS FAST AS WE CAN AT PRESENT. PLEASE BE POLITE IF INQUIRING ABOUT YOUR TREES. WE ARE WORKING OUR TAILS OFF.
Shipping season is a hectic time! We try to start shipping trees at Grandpa’s as early as possible, but there is method to our madness!
Even though spring comes earlier to the South and Southwest, it still comes later for Grandpa’s Orchard here in Michigan. Because the best quality nursery stock is grown in northern climes, like Michigan, Washington, and Pennsylvania, there are weather constraints and limits when our suppliers will ship to us. We try to get all of our trees in as early as possible, but then we have to sort, stage, and tag all the trees so that we can start pulling and packing orders.
We try to get going before April 1st but some years it may start later. If you indicated on your order you needed an earlier or later ship date than we would normally ship your area, we will certainly try to meet your expectation. Email or call us with any concerns.
Normally, we try to prioritize shipping--- the warmest areas where spring is already happening are first priority. Then we work toward the north and colder areas. It can often take us about three weeks to “catch up” on the orders we have been receiving from last fall through March. Here is a rough listing of how we schedule states in order to accomplish this major task! In a typical year….
5/10/2021---THIS YEAR WE HAD A LATE START DUE TO OUR SUPPLIERS SHIPPING TO US LATE, AND ALSO BEING SHORT HANDED DUE TO COVID.
Late March- early April: NV, AZ, NM, TX, FL, LA, MS, AL, GA, SC, AR, WA, OR, CO, UT---CAUGHT UP!
Early April: TN, KY, MO, OK, KS, VA, WV, NC, DE, NJ, MD---CAUGHT UP!
Early to Mid-April: IL, MI, IN, OH, PA, NY, CT, RI, MA--- CAUGHT UP!
Mid-April to late April: ID, MT, WY, NE, IA--- CAUGHT UP!
Later April: ND, SD, MN, WI, ME, VT, NH--- WRAPPING UP NEXT WEEK.
We always try to accommodate individual requests, so if you have one it is best to email Grandma and explain clearly how we can best help you. We will do our best. COVID has wreaked a little havoc for all sectors of the economy. Shipping costs have risen considerably and supplies of trees are short, so we are selling out rapidly. Please be understanding and kind if you email or phone Grandma. Thank you! ~Grandpa Matt
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Non-plant products can be shipped quickly year around.
- Our most frequently asked questions are right below.
- Many other general FAQs may be answered on the page links below.
- A Growing Tips page may already have the specific info you are looking for. Check there first!
- If you have a particular question we haven't answered, go to the Contact Us page and ask us.
FAQ: When do we charge credit cards?
We DO NOT charge cards until we actually ship your order, just in case there is a problem in fulfilling it. Sometimes cards will get declined because of the long period of time between authorization at time of order and the actual time we run your charge. In those cases, we will contact you asking for current credit card information as ALL credit card info is stored on a secure service with our processors and we do not have access to the card information and numbers. This is for your safety. If we have a problem processing your card, we appreciate a quick response back to us so that we do not hold up shipping your order any longer than necessary.
FAQ: What is our warranty and claim process?
We typically warrant our fruit trees to grow and thrive for the first season after they are planted as long as they are taken care of properly and not planted outside of their recommended hardiness zones. If you are having any problem with a tree after planting, please contact us immediately. We can often help diagnose the problem and help you through it. Don't wait until next year to make a claim as trees will either grow and thrive or they won't. Click the terms and policies page below for more complete information and how to file a potential claim.
FAQ: Why don't we ship to all areas of the country or out of the US?
Each state in the US seems to have its own particular restrictions and laws pertaining to plants and nursery stock. We try to comply with every state, but some states are so restrictive that we just do not ship to them. Others have restrictions on only certain plants. Go to the Terms and Policies page below for further information. We will ship NO PLANTS to California, Hawaii or out of the country. Other non-plant products can be shipped to all states.
FAQ: How are shipping charges calculated?
We have found UPS to be our most reliable shipper as they will ship to almost everyone. Other shippers may exclude many rural remote areas. UPS charges EXTRA for the large boxes we have to use to ship our large and tall trees in. Other nurseries may ship small trees in smaller boxes, but our tree boxes are almost 60" long and thus get extra length charges. Because they often are light and do not weigh much, almost all are charged by dimensional weights (DIM weights), so shipping charges are based on volume of the box.
Important ordering note: ONE tree will usually cost as much to ship as up to FIVE trees. So ordering more trees on the same shipment is the most economical.
Our shipping calculator is based on the number of TREES shipped, so if you have ordered other products than trees, the shipping charges may seem off. We adjust shipping charges in most cases on products other than trees.
FAQ: When will my trees be ready for pick-up?
It is highly encouraged that customers that are requesting a "Customer Pick Up" provide us with a date that they would like to pick up their trees, at the time they place an order, by requesting a date in the “Special Instructions” box during the Checkout Process.
- If you have already requested a date, you will receive an email from Grandma Lee confirming your date, along with instructions on how and where to pick up your trees.
- If you have NOT requested a date, please email firstname.lastname@example.org with the date you’d like to pick up your trees. Grandma Lee will email you back confirming the date, along with instructions on how and where to pick up your trees. Your order will not be ready for pickup without a confirmation email.
- Please DO NOT call our storage facility in Watervliet! The staff at the Watervliet Fruit Exchange CANNOT tell you if you order is ready. They are strictly a storage facility for our trees and do not handle any orders or customer questions. Please call our office at 877-800-0077 or email us at email@example.com.
- Our Customer Pickup option are only available Monday thru Friday (no weekends) from April 15th thru the end of May, so please plan accordingly. Thank you!